Risk factors ranging from natural disasters to
computer viruses, computer and telecommunication failures, employee
sabotage, and labor force strife could at any time interrupt your
firm’s business processes and lead to substantial financial
losses in business continuity, image, quality of service and profitability.
At MHC, we recognize the mission-critical nature of
the documents printed using Document Express™ applications.
To ensure uninterrupted check or form distribution, we offer a certified
and reliable Disaster Recovery Program, which we test annually.
MHC’s Guarantee
In the event of a disaster, MHC will begin processing your documents
within 16 hours of receiving your data files. We will provide all
equipment and labor for the document processing, including as many
runs as necessary during the first 30 days following the disaster.
Pricing for document runs required 30 days after the disaster will
be handled on a per-piece basis.
MHC’s Software and Facilities
• MHC will serve as a Hot Site for document
processing and distribution.
• MHC maintains a “live,” or “hot,”
backup copy of your Document Express Application at our Burnsville,
MN location.
• MHC inventories an adequate supply of your custom document
stock in our Burnsville, MN warehouse to process a predetermined
number of document runs.
• MHC owns equipment including: computers, high speed laser
printers and sealing equipment to process your output in the event
of a disaster.
• MHC maintains modem lines, FTP capability, a T1 Line, and
Internet access to provide multiple means of data transmission in
the event of a disaster.
• MHC employs a talented team of professionals with experience
in hardware, software, workflow, and document distribution. Our
experienced Business Recovery Team assures that document runs are
completed accurately and within required timeframes.
MHC’s Certification Process
MHC will annually perform a comprehensive program certification,
assuring you of a thoroughly tested system.
Solution Benefits
• No need to purchase and maintain costly off-site hardware
for document processing in the event of a disaster.
• No need to inventory and rotate additional supplies (check
stock, toner, etc.).
• No business interruption. Document runs are begun on-schedule
and completed in a timely manner.
• No worries. MHC will continue to provide document processing
until your firm is able to resume normal business operations.
Service and support by MHC Software
MHC’s commitment to superior quality and customer service
provides clients with 100% customer satisfaction guarantee. Our
turn-key system allows us to design, implement, test and enter
into production — all within 30 days. And once your new
system is implemented, our annual software maintenance plan covers
changes to the software required by an ERP upgrade, software upgrades
and improvements, software support, and ongoing compatibility
with ERP applications. Keeping you in sync with ERP systems is
just one of the ways we exercise our motto, “Get a customer
and keep ‘em forever.”
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